BBB Warns Consumers Of Complaints Against Entertainment Ticket Company

The Better Business Bureau is warning customers about using the Houston-based company Number One Tickets when attempting obtain tickets for an entertainment event this summer.

President and CEO Sharane Gott of the Acadiana branch of the BBB reported that the company has had numerous complaints from customers who paid for their event tickets, but received no such product. For these complaints, the company has earned an "F" rating, the lowest possible by BBB standards.

The BBB has not received any response from Number One Tickets since November 2014.

When considering buying tickets on the web, BBB offers the following tips to ensure a successful transaction:

• Start With Trust® Check with BBB and The National Association of Ticket Brokers, which sets standards for the resale of tickets and enforces a “Code of Ethics” among its member brokers, at www.natb.org.
• Ask if the broker is licensed and confirm that fact with the proper regulatory agency.
• Deal only with brokers that provide clear details concerning the terms of the transaction. For instance, you should know up-front the amount of the surcharge for each purchase; whether the tickets are guaranteed; how they will be sent to you and the timeframe for delivery; and the broker's refund, rescheduling and cancellation policies.
• Look at several websites to compare prices and ticket availability for the event you're interested in attending. Beware of sites offering tickets at substantially lower prices than other sales outlets.
• Do not buy tickets from internet sites that are not secure or lack a privacy policy; fail to disclose their refund, rescheduling and cancellation policies; do not provide a telephone number and fixed place of business; or insist on cash or wire payment.
• Pay with a credit card or another secure form of payment.

The complete BBB Business Review can be found by clicking here.