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Entergy Acadiana Spokesperson Warns Of Scam In Louisiana

There is a major warning going out to Entergy Louisiana customers about a scam that is targeting their customers.

The press release from spokeswoman Liz Duhon gives information about multiple reports of a scam targeting customers.  The con artist will call you and tell you that your electric bill payment is past due, and that if you don’t pay up right away, your service will be disconnected.

The crooks then direct you to transfer funds to them electronically, sometimes through a system called “MoneyPak”.  Don’t do it! They are stealing your money.

Entergy wants to point out a few things about how they do business:

While the company does place courtesy calls if you are at risk for disconnection, these are recorded calls, and are not calls from live customer service representatives. Entergy NEVER demands immediate payment.

While you may pay your Entergy bill by phone or credit card, it is ONLY through BillMatrix, a third-party vendor we use for this purpose.

You shouldn’t give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.

Entergy also points out that you can manage your Entergy account and review account alert options to stay better informed by downloading the free Entergy smart phone app or visiting entergy.com to register for myAccount.

You should only use authorized methods and legitimate banking information to pay your Entergy bill.  They offer several options:

Pay online – For no additional charge, you may securely log in to myAccount at entergy.com to conveniently pay your bill online.

Pay by phone – You may pay your bill by credit card, debit card or electronic check by calling Entergy’s pay-by-phone provider, BillMatrix, at 1-800-584-1241. BillMatrix charges a $2.95 service fee.

Walk-in payment centers – Want to pay in person? You may pay your bill by cash, check or money order at an authorized Quick Payment Center in your community, or at one of the two Entergy Customer Care Centers in New Orleans. A convenience fee may apply.

Bank draft – You can avoid late fees by having your Entergy payment automatically deducted from your checking account each month. Entergy will mail a monthly billing statement to you for your records, showing the bill amount and bank draft date.

Pay by mail – You can send a check by U.S. Mail to the remittance address shown on your bill.

Entergy says if you think you have been scammed you should call the police.  They ask that you then call them at 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.

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