At the next Public Service Commission meeting on February 24th, the PSC plans to direct a third party to do an independent investigation into why so many homeowners Entergy bills are up significantly.
PSC Commissioner Jimmy Field says for the most-part the "Do Not Call" registry is working but soon stiffer penalties may be in place for scammers who cheat senior citizens over 65 years of age.
The Louisiana Public Service Commission has ordered Entergy Gulf States to refund $75 million to its 380,000 customers in the state. The refunds will total about $60 for residential users who use 1,400 kilowatt hours of electricity monthly.
A state utility regulator says a rule is kicking in that prevents electric utilities from cutting off customers when the heat index is at least 105 degrees.